Below is a list of general questions followed by specific questions relating to tours with extra activities. Please scroll down through the list to see your specific tour.

General Questions
  1. Where do you pick up from in Brisbane?

    We pick up from the following Brisbane locations:

    • Cineplex Southbank Bus stop
    • Roma Street Station
    • Sofitel Brisbane
    • Royal on the Park

    Please give us a call or email us and we can organise the best place to meet along with detailed links to your pick up point.

  2. How much does a Brisbane Pickup Cost?

    The pickup cost is included in the tour price.

  3. What happens if the weather changes and it’s going to rain?

    Big umbrellas are kept on board all the vehicles so if it does rain, customers will be kept covered and dry all day. The tour has been waterproofed, therefore making sure all customers are comfortable and happy.

    When customers are checking the weather forecast for the tour date, please keep in mind that over the course of the day, the tour will travel through several forecast regions dependant on tour. Being a sub-tropical climate, a forecast of a possible shower means that it might rain for only ten minutes in one part of the whole Gold Coast region, and can still be as warm at 28 degrees!

    Due to the altitudes of the mountains and the coastal winds, etc, there can sometimes be three seasons in a day.

    All vehicles have access to smartphones and drivers are always aware of the weather. Drivers can also move the itinerary around, so customers won’t miss any part of the tour, and still have a great day!

  4. What vehicle will we be in?

    We operate both large 4WD vehicles and smaller 4WD vehicles for private tours. On very rare days, there may only be a handful of customers booked, and therefore the group may be in a smaller 4WD vehicle for the tour.

    Customers can be assured that the small vehicle goes everywhere the bigger one does.

  5. How can we be assured that your tour is worth taking up our valuable holiday time?

    We are a family run business and pride ourselves on fantastic customer service, starting from the initial booking right through to drop off at the end of the tour.

  6. Are you available for charter hire?

    We are definitely available for Charter from both Gold Coast and Brisbane. With the biggest range of luxury vehicles and exclusive venues on our rainforest tours, it is guaranteed to be a quality product not just a bus tour!

    Southern Cross 4WD Tours, has been running award winning tours since 1994. The standard of tours that are operated on this platform was the basis for delivering quality day tours to people that want to explore areas that are not just for 4wd’s.

    To find out more about Southern Cross 4WD Tours please visit the website or send them an email.

  7. What’s your cancellation policy?

    Cancellations received within 24 hours of tour departure will attract a 100% cancellation fee (includes no shows). Cancellations received within 48 hours of departure will attract a 50% cancellation fee. Cancellation Fee is the total value of the tour/s. A small administration fee may be withheld for refund processing and bank charges incurred.

  8. What Next?

    Customers are welcome to contact us or head straight to the ‘Book Now” button on the website to secure their spot on a tour.

    A booking confirmation will then be sent to the customer shortly afterwards.

    If in the case that the tour and tour date requested is unavailable, customers will be advised of alternative dates.

    Customers are encouraged to call or email with their preferred tour dates and accommodation details if not showing on our live availability.

Aquaduck FAQs
  1. What time is check in for Aquaduck?

    Check-in time is 15 minutes prior to departure. We will advise on pick up what time you will be doing the Aquaduck.

  2. How old do you have to be to go on the Aquaduck?

    People of any age can ride the Aquaduck, even babies!

  3. Does Aquaduck operate when it is raining?

    Yes, they do. The vehicle is fully covered and in wet conditions, Aquaduck have clear pull down-sides to keep the water out.

  4. Is it safe on the Aquaduck? What if I can’t swim?

    Yes, the Aquaduck is very safe. Customers don’t need to swim as they’ll be onboard the Duck for the ride. Aquaduck also carries lifejackets onboard in the case of an emergency, and their fully trained staff will assist in such a situation.

  5. Does it cost extra for kids to drive the Duck?

    No, it does not. Once the Aquaduck is on the water, the skipper will offer all children the opportunity at driving the Duck if they wish. If they choose to do so, they will be presented with the Captains Certificate personalised with their name. This is free of charge and part of the Aquaduck experience.

  6. Can we eat or drink on the Aquaduck?

    Water bottles are accepted onboard, however, no food or other drinks.

Jetboating FAQs
  1. How old do you have to be to ride the Jetboat?

    The recommended minimum age is 4 years old, however some 3-year-old children can be allowed onboard if parents feel that their child will enjoy the fast ride and spins.

  2. How tall do you have to be to ride in the Jetboat?

    Height is not applicable for the ride, however 4 years old is the recommended minimum age.

  3. Do you still operate in bad weather?

    As guests will be on a jet-boat, and will inevitably get wet anyway, the tour still operates in rain.

    If there is chance of dangerous weather, then Paradise Jet Boating may delay or cancel trips but will monitor the real-time weather radars to ascertain this first.

  4. What do I need to bring?

    Nothing needs to be brought for the tour. Just be ready to have some serious fun! It may be a good idea to pop on some sunscreen and have a big drink of water before your ride in the beautiful summer months though (Dec – Feb).

  5. What items can I take onboard with me?

    Unfortunately, customers are not permitted to take anything onboard. Customers always need to hold on during the ride, and if something is dropped and collides with someone else, this would be quite dangerous. So, for safety reasons nothing is permitted to being taken on board the ride.

  6. Do you have lockers?

    Storage boxes are on site to store all belongings. These are locked and under CCTV.

  7. Can I take GoPros or other cameras onboard?

    GoPros, cameras, etc are not permitted onboard, regardless of mounts or body straps. Unfortunately, customers are not permitted to take anything onboard.

  8. Can I ride if I am disabled?

    Paradise Jet Boating take many people with many disabilities on the jet boat ride. If a customer is in a wheelchair, they can assist them into the boat. The only requirement is that all customers must be able to use their hands to hold on during the ride.

Ifly Indoor Skydiving FAQs
  1. How long is an IFlight?

    iFly replicate the skydiving experience and offer flights which are about 1½ times longer than a tandem jump. So, each flight is about a minute, often a bit longer but never shorter than 50 seconds. A double flight is about 120 seconds long. Please remember it is an exhilarating indoor skydiving experience and should never be measured in terms of time! It may not sound long but as a first-time flyer it will seem much longer during the experience itself.

  2. Can children take part?

    Kids love it here! Anyone aged 3 to 103 years can fly, providing they are in a state of reasonable health and fitness and can fit into one of our flight suits and helmets.

  3. Does an adult have to accompany flyers under 18yrs?

    Flyers under 18 years of age must be accompanied by a parent or guardian (over 18 years of age) on the day of flight. The parent/guardian will be required to provide a signature for their statement of risk as well as attend the classroom briefing. To save time, please complete your statement of risk prior to arrival. It is particularly important that you take note of the information regarding previously dislocated shoulders. Once completed, you'll be given a multi-digit code that you should bring with you on the day.

  4. I have a disability, can I fly?

    iFly have had several regular customers who are disabled and will do their very best to fly anyone with a disability. This is almost always possible where the disability is physical. iFly ask that they are contacted first to discuss the customers’ requirements and a suitable package can be chosen.

  5. Are there any health restrictions for iFly?

    Any person can fly if the following statements are applicable:

    • Do not weigh more than 136kg. If a customer weighs between 114kg - 136kg, please notify a team member upon booking in.
    • Are 3 years old or above (a helmet must be able to comfortably fit)
    • Are NOT pregnant
    • Have NOT previously dislocated your shoulder
    • Are NOT under the influence of alcohol or non-prescribed drugs
    • Are NOT wearing a hard cast
    • Have signed permission from a parent or guardian if under 18 years of age
    • Have completed the Declaration of Risk
  6. What should I wear?
    • Dress in comfy clothes (shirts without collars are best)
    • Wear lace-up trainers
    • Bring a hairbrush if you have long hair

    Customers must be prepared to remove all loose items and all items of jewellery before flying. Whilst iFly do have basic lockers on site, they suggest leaving valuable items at home for real peace of mind.

  7. Can I wear glasses in the wind tunnel?

    iFly can provide extra-large goggles that fit neatly over customers glasses, meaning their sight is not obstructed during the flights. Contact lenses can also be worn under standard goggles but please note, there's always a small risk they may come out.

Surf Lessons FAQs
  1. Are the Get Wet surf lesson programs suitable for weak swimmers?

    Yes, as the lessons are held in waist deep (shallow) water, customers feet will be touching the sand at all times.

  2. Is there a minimum age for surfing lessons?

    Safety is the main priority, therefore children’s only lessons are held for children from 6-12 years. Children 12 years and up can join our group lessons with Adults. Children under 6 years must do a private lesson.

  3. What happens if the weather is bad?

    Conditions at the Spit are generally very good for beginner lessons. However, if Get Wet feel that conditions may be too rough for our participants, the lesson will be rescheduled for a different date or the customers money refunded.

  4. What do I need to bring?

    Customers will only be required to bring swimmers and big desire to surf and have fun! Get Wet will provide customers with a wetsuit, rash shirt, sunscreen and of course...a surfboard.

Hot Air Ballooning FAQs
  1. If I am hungry before breakfast and the balloon ride, can I eat a snack in the balloon basket?

    Hot Air do not allow food or drink to be consumed within the balloon basket. Customers can bring their own snacks to eat on the ground prior to and after the ride.

  2. What will be served at breakfast?

    Customers will receive a complimentary glass of champagne and will enjoy a three-course buffet breakfast. Hot Air have hot and cold food options and can cater for vegetarians or other dietary requirements. Please mention this to Hot Air when booking the ride.

  3. What will happen if the weather is not good?

    Balloon flights depend on rain and wind. If the customer has not heard from Hot Air the day before their scheduled flight, then the ride will be going ahead as planned.

    If for any reason the ride does need to be cancelled, customers will get a full refund, or can transfer to another day.

  4. What’s the height of the basket?

    The height is 1.2 metres and has two foot holds in the side of the basked to use like a ladder to aid climbing into and out of the basket. Everyone that participates in a Hot Air Balloon ride must be able to climb into the basket unaided and stand for the duration of the flight.

  5. Where do you fly?

    Hot Air takes off and lands in the Gold Coast and Brisbane Hinterland, which is approximately an hour drive from Surfers Paradise. Hot Air flies inland from the coast, as the weather conditions are much more reliable to schedule daily departures.